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Handbook on Business Process Management 2 : Strategic Alignment, Governance, People and Culture


Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of Business Process Management such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.
The second edition of this handbook has been significantly revised and extended. Chapters have undergone rigorous revisions by at least two experts. Application examples of concepts described have been added and a number of recent developments has been considered, such as in-memory data and process management as well as social media and social networks. As a result, a number of BPM experts with their respective new chapters have been added to the team of authors, including Anna Sidorova, Jerry Luftman, Hasso Plattner, and Ann Rosenberg and their respected co-authors.